Cancellation & Refund Policy
We at MudFingers.com believe in helping our customers as much as possible, and has therefore we present a liberal cancellation policy.
How do I cancel an order on MudFingers.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your Plants / Products has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you have already received the Plants / Products then it will be eligible for replacement, only in cases where there are defects found with the Plants / Products.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
Return Policy :
If you think, you have received the Plants / Products in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 7892570741 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following Plants / Products shall not be eligible for return or replacement, viz:
• Any Plants / Products that exhibits physical damage ;
• Any Plants / Products that is returned without all original packaging and accessories like the bottles of Terrariums, Containers etc., all other items originally included with the Plants / Products at the time of delivery;